L&R USA Ordering Portal

    FAQ & Services

    Do you have any questions about the functions of the web shop or our delivery times?

    What is the “My Products” section?

    • The “My Products” section is available to provide you with a list of all the products you ordered from L&R in the past 12 months to allow you to browse past orders and quickly re-order.   

    Can I delete products in the “My Products” section?

    • Yes, you can delete products you no longer want to see in your list by clicking the recycle bin on the left. These will be permanently deleted from your list, but you can still find and order these products using the standard search function.

    What is the “All Products” section?

    • This is a digital catalog of all L&R products for you to search, find and order.

    What is the “Shopping Cart” section for? 

    • The “Shopping Cart” section is a collection of products you want to order in one place. You can add items to this cart by using the search function to find products and click “Add to Cart” or by entering the reference # needed using the quick entry function in the “Shopping Cart”.  

    How long will items remain in my “Shopping Cart”?

    If you would like to hold off on submitting your order to bundle it for a larger order or wait to submit it for various reasons, items will remain saved in your “Shopping Cart” until you delete them or order them. 

    What information does the “My Account – Open Items” section offer?

    • The “My Account – Open Items” section is a quick overview of all orders not yet been shipped yet.  

    How can I find out when “My Account – Open Items” will be shipped?

    • The column "estimated delivery date" will show you the expected date for you to receive your open items.  

    How does a primary account owner create new account users?

    • Once you have logged in, click “My Account” > “My Buyers”. From there, click the “Create new buyer” button and fill in their First Name (optional), Last Name (optional) and Email Address (required). 
    • The new account user will receive an automated email to activate their account. 
       

    How does a primary account owner manage multiple account users?

    • Once you have logged in, click “My Account” > “My Buyers”. From here, the primary account owner can create, edit, or deactivate users. 

    Who can add additional account users?

    • The primary account owner tied is the only account with ability to add additional account users. 

    How frequently is the “estimated delivery date” updated?

    • The “estimated delivery date” is updated immediately as new information is received.

     

    Please contact us with any questions.  

     
    Customer Service (7:00 am – 7:00 pm Central) 
    Phone: 1 (855) 892 – 4140 
    Fax: (414) 892 - 4150 
    Email: Processing@us.LRmed.com  
     
    Custom Design Center (7:00 am – 7:00 pm Central) 
    Phone: (414) 892 - 5158 
    Email: DesignCenterServices@us.LRmed.com  
     
    Marketing  
    Email: Marketing@us.LRmed.com 

     

    Contact

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    If you don't find your answers here, we would be happy to contact you personally.