The German Health Award 2024 is based on an independent, population-representative consumer survey of 45,462 people aged 18 and over in Germany. A total of 553 companies were evaluated; 501 providers with at least 80 customer votes each were included in the individual evaluation. As part of the survey, customer satisfaction with providers from the healthcare sector was examined in the areas of value for money, product range and customer service. Numerous individual aspects were taken into account, such as the quality and benefits of the products and services, the variety of offers, reliability, contact options on site, by telephone, chat, email and via social media channels, as well as responses to customer inquiries regarding advice and friendliness. Customers' willingness to recommend the company to others was also included in the overall result.
Award to L&R in the medical technology manufacturer category
The “German Health Award” was presented for the third time by the organizers, the German Institute for Service Quality (DISQ) and the news channel ntv, at a large gala on 11 September 2024 as part of the “BIG BANG KI Festival” in Berlin. The award was presented in 69 categories, and L&R was one of the three winners in the “Medical Technology Manufacturer” category. Dr. Klemens Schulz (Chief Portfolio Officer) and Mark Jalaß, Division Manager Ambulatory Area and Retail Germany, accepted the award on behalf of the company.
Dr. Klemens Schulz: “The German Healthcare Award 2024 means a lot to us, as it shows that customers are very satisfied with L&R and our products and services and that we offer them a good and relevant range of products and services. With its wide range of products and solutions in the areas of wound care, bandages & supports, set-systems & hygiene and L&R OPTILINE, L&R aims to support and relieve the burden on healthcare professionals in the long term in order to ensure good patient care.”
Mark Jalaß: “We are very proud of the performance of all our employees. This award is an incentive and confirmation to further expand our customer focus in all areas.”
Pictures / Photographer: Thomas Ecke
Development and manufacturing expertise “Made in Germany”
L&R currently sells around 60,000 medical products and services in Germany to customers in private practice, clinics, homecare, pharmacies, medical supply stores and wholesalers. In order to optimally meet customer needs, L&R focuses not only on the “classics” of wound care, compression therapy, bandages & supports and surgical products, but also on service concepts such as L&R OPTILINE and digital offerings such as webshops and logistics solutions. L&R also sells a pharmacy-exclusive range of dressings and bandages under the Ratioline brand. L&R is not only a retailer, but also has strong development and manufacturing expertise with the corresponding departments at its Neuwied site in Rhineland-Palatinate. For example, products for wound care (e.g. Suprasorb, Lomatuell, Curapor, Curafix and Pro Ophta eye dressings) and Cellona plaster bandages are manufactured in Neuwied.